What is a knowledge base? And why do you need one? Here’s the truth: Your customers want to help themselves Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers 1. Start with a plan 2. Choose who your...
There are few things that impact your productivity, creativity, happiness, and career trajectory like building solid routines and habits. According to studies, up to 40% of our daily actions are powered by habits. Meaning your subconscious mind...
No matter how amazing your software or product is, someone’s going to have problems with it. That’s undeniable. And whether they’ve found a bug, need help getting their account set up, or messed something up themselves doesn’t really matter. What...
What do you need to do today? It’s a simple question that can quickly send you into a state of sweat-soaked stress. There are the tasks on your daily to-do list, of course. Plus planning for your next sprint. Oh! And you’ve got that meeting later...
Let’s say you’re sitting in a meeting with your team. Unfortunately, it’s not going well. The project you’ve spent months on is suddenly on the rocks. Things are unclear and you need a way forward. People start throwing out ideas but they’ve all...
There's a quote most commonly attributed to Einstein that says "insanity is doing the same thing over and over again and expecting different results." If that's true, then most of us should be put in a straightjacket. It's crazy to keep doing...
We all have the same 24 hours. It’s how we use that time that makes all the difference. Unfortunately, the modern work environment doesn’t always help in our quest for increased efficiency. Slack, email, interruptions, and the constant pull of...
So you want a software engineering job at Facebook/Apple/Amazon/Google/Netflix? Get in line. It’s every software engineer’s dream to work with one of the top technical teams in the world. Not only do you get the prestige of adding one of the famous...
No person is an island. Especially in the modern workplace. Over the past two decades, time spent on workplace communication and collaboration has increased more than 50%. Yet somehow, most of us still suck at it. Whether it’s ignoring different...
Backlogs are exciting. Seeing all those potential features, updates, and bug fixes all in one place, just full of potential… Yeah, sure. Right about now you probably think I’m full of something other than potential. The truth is that backlogs...